If you have a complaint about an AI-generated output, including content produced by our chatbot (Lexi), the Tribunal Preparation Service, or any other AI feature, please raise it through our standard complaints procedure.
When making a complaint about an AI output, it would be helpful if you could include:
(a) a description of the AI feature you used (for example, “the chatbot on the website” or “the document drafting tool in LexConnectPro”);
(b) what output was produced;
(c) why you believe the output was incorrect, misleading, biased, or harmful;
(d) any screenshots or copies of the output in question.
We take complaints about AI outputs seriously. Under the Data (Use and Access) Act 2025 and UK GDPR Article 22, you have the right to contest any decision that has been influenced by automated processing and to request human review. Full details of your rights regarding AI and automated decision-making are set out in our AI Transparency & Automated Decision-Making Policy.
Please direct complaints to:
Email: mail@tomstreet.co.uk
Post: Tom Street, Tom Street & Co. Solicitors Limited, Maidsgrove Farm, Frome, Somerset, BA11 2PY
Telephone: 020 3835 3940