Your Right of Access (UK GDPR Article 15)
Last updated: 19 March 2026
Under UK GDPR Article 15, you have the right to request a copy of the personal data we hold about you. This is sometimes called a Subject Access Request (SAR).
What You Will Receive
In response to a valid request, we will provide:
(a) a copy of the personal data we hold about you;
(b) information about the purposes of the processing;
(c) the categories of personal data we hold;
(d) the recipients or categories of recipients to whom your data has been disclosed (including AI providers where your data has been processed by our AI features);
(e) the retention periods applicable to your data;
(f) information about any automated decision-making, including the AI features used in your case and the logic involved;
(g) the source of the data, where it was not collected directly from you;
(h) information about any international transfers of your data, including transfers to US-based AI providers.
AI Processing Information
If your data has been processed by our AI features (for example, if documents have been generated, a case assessment has been produced, or your documents have been analysed using AI), your SAR response will include information about which AI features were used, which providers processed your data, and the safeguards in place. For full details of our AI processing, see our AI Transparency & Automated Decision-Making Policy.
How to Make a Request
Please send your request to our Data Protection Officer:
Email: mail@tomstreet.co.uk
Post: Tom Street (DPO), Tom Street & Co. Solicitors Limited, Maidsgrove Farm, Frome, Somerset, BA11 2PY
Please include your full name, email address associated with your account, and a description of what information you are requesting. If you have a LexConnectPro account, please include the email address you used to register.
Response Time
We will respond within one calendar month of receiving your request. If your request is complex or if we receive a large number of requests, we may extend this by up to two further months. We will let you know within the first month if an extension is needed.
We will verify your identity before processing your request. There is no charge for a standard request. If a request is manifestly unfounded or excessive (for example, repeated identical requests), we may charge a reasonable fee or refuse the request, and will explain why.
Not Happy With Our Response?
If you are not satisfied with how we handle your request, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: ico.org.uk/make-a-complaint
Telephone: 0303 123 1113